Refund Policy

Last updated: 23 December 2025

1. Scope

This policy applies to any paid transaction made in connection with FlexYourMarkers (“FYM”). FYM provides educational software access and educational content only. FYM is not a medical service and does not provide diagnosis, treatment, or risk assessment.

2. Merchant of Record (Paddle)

If paid features or supporter purchases are offered, payments are processed by Paddle as the Merchant of Record. This means your purchase is made from Paddle, and Paddle’s buyer terms govern the transaction, including refund handling and dispute processes.

Paddle Checkout Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

3. Refund Requests

If you believe you are eligible for a refund, contact us at flexyourmarkers@gmail.com using the email address used at checkout and include any transaction reference details you have. Refund decisions and processing follow the Merchant of Record flow where applicable.

4. Statutory Consumer Rights

Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. Where digital content or access is provided immediately after purchase, applicable law may treat this differently than physical goods. Paddle’s buyer terms and checkout flow govern how withdrawal rights, where applicable, are presented and handled for the transaction.

5. Refund Method and Timing

If a refund is approved, it is issued by Paddle to the original payment method, subject to payment method rules and transaction-age limitations. Processing times vary by bank and card issuer.

6. Disputes and Chargebacks

If you have a billing dispute, contact flexyourmarkers@gmail.com first. As Merchant of Record, Paddle handles buyer disputes under its buyer terms and processes.

FYM is educational only — not a medical provider.